Owned, then
looked after.

Buying a LIONEX is the start of a long relationship. Our service promise is engineered to be as dependable as the appliances themselves.

Comprehensive cover ranging from 2 to 5 years, depending on the product category.

Factory-trained technicians and genuine LIONEX parts across our markets in Europe, the Middle East and Asia.

Real specialists by phone, chat and in-app — from setup guidance to troubleshooting, with a single owner ID.

Warranty Coverage

Clear cover, in writing.

A summary of standard LIONEX cover. Exact terms can vary by product and country — your printed warranty card always takes precedence.

Warranty period: 2 to 5 years, depending on the product category
Coverage starts: From the date of purchase — keep your receipt as proof
What's covered: Manufacturing defects in materials and workmanship under normal domestic use
Genuine parts: Repairs carried out with original LIONEX parts by authorised technicians
How to claim: Contact owner support with your model number and proof of purchase

Getting Service

From first call to repair, support is designed to be quick and local.

Keep your model number and proof of purchase handy — it speeds up any service request.

Reach our specialists by phone, chat or in-app. Most questions are resolved without a visit.

If a visit is needed, a factory-trained technician attends with genuine LIONEX parts.